Senior Implementation Program Manager

🕒 November 3

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $121k - $151k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• Lead complex customer implementations from post-sale kickoff through go-live, stabilization, and formal handoff • Own customer-facing implementation leadership from kickoff through closeout and handoff • Adapt governance for complex, multi-site, enterprise, or high-risk deployments • Translate sold solutions and customer requirements into outcomes-based plans with scope, milestones, owners, decision rights, dependencies, and completion criteria • Build relationships with customer leaders and cross-functional teams • Coordinate with Sales, Engineering, Service, Operations, and other partners • Maintain the Implementation Specification Document and integrated implementation plan • Manage schedules, budgets, costs, customer prerequisites, and cross-functional commitments across concurrent implementations • Maintain RAID logs, remove roadblocks, and escalate material risks with recommendations • Drive customer readiness across facilities, workflows, staffing, training, materials, systems, and operational support • Lead onboarding, stakeholder alignment, communications, training coordination, and change management • Coordinate go/no-go readiness reviews, Customer Acceptance Testing, and go-live execution • Lead early-life stabilization and confirm readiness, acceptance, training, and early-adoption outcomes • Execute checklist-based handoffs documenting operating state, adoption baseline, open items, risks, owners, and next-step success plans • Provide status, decisions, trade-offs, and recommendations to customers and Packsize leaders • Complete closeout artifacts and after-action reviews • Use root-cause analysis to improve implementation practices, governance, and customer experience

🎯 Requirements

• Bachelor’s degree in business, engineering, or a related field, or equivalent practical experience • Five or more years of project or program management experience leading complex customer-facing implementations and multiple concurrent priorities • Demonstrated customer and change leadership • Ability to build trust, navigate conflict, and influence senior stakeholders and matrixed teams • Strong technical acumen across hardware, software, integrations, and customer operations • Ability to learn complex solutions quickly • Clear executive communication and sound judgment • Ability to translate complex information into decisions, risks, trade-offs, and recommendations • Analytical, customer-centered problem solving • Ownership, resilience, and ability to use KPIs and risk trends to protect implementation outcomes • Preferred: Master’s degree in business, engineering, organizational change, or a related field • Preferred: Experience leading enterprise, Fortune 500, multi-site, or other high-complexity implementations, including budget ownership • Preferred: Experience leading customer readiness, onboarding, training, adoption, change management, go-live, and post-launch stabilization • Preferred: Experience developing implementation playbooks, readiness checklists, governance routines, executive reporting, and formal handoff practices • Preferred: Project, program, or change-management certification • Preferred: Experience with Lean Six Sigma, 5-Why, or similar improvement methods

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) retirement plan • Paid Time Off • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Life and disability insurance • Critical illness insurance • Hospital indemnity insurance • Accident insurance • Legal/ID theft protection • Employee Assistance Program (EAP) • Reasonable accommodations in the application process for qualified individuals with disabilities

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