Senior BPN Member Experience Advisor

🕒 5 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $29 - $49 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Serve as a key liaison between Banner Plans & Networks and provider practices • Lead monthly standing meetings to review performance metrics, identify improvement opportunities, and develop action plans • Analyze practice and member data and identify trends • Present findings and recommendations to provider groups, office staff, and stakeholders through virtual meetings and educational sessions • Partner with practices to implement improvement initiatives and monitor outcomes • Support member engagement strategies • Identify and prioritize improvement opportunities across provider, payer, and operational customer touchpoints • Develop, recommend, educate, and implement best-practice tools and processes • Build relationships with and influence internal and external stakeholders • Report findings, project updates, outcomes, and recommendations to key stakeholders • Identify implementation risks and recommend timely solutions • Serve as a subject matter expert for customer experience best practices, tools, and processes

🎯 Requirements

• Bachelor’s Degree in business, healthcare, or related field • Five years’ relevant experience in process improvement, customer service, culture change, and project development • Strong knowledge of healthcare operations customer service principles and practices • Proven track record of partnering with various stakeholders to achieve desired customer experience outcomes • Excellent oral, written, and interpersonal communication skills • Knowledge of process improvement principles and practices • Working knowledge of personal software packages • Ability to organize, prioritize, and multi-task workload in a fast-paced environment • Proficient written language skills for presentations, policies, procedures, and other communications • Knowledge of conflict resolution strategies and techniques • Ability to maintain composure and professional demeanor in difficult and stressful situations • Ability to handle multiple conflicting assignments, demands, and priorities with great attention to detail • Ability to coach non-direct-report employees • Candidates must reside in the state of Colorado • Experience operationalizing customer service initiatives in a retail setting preferred • Additional related education and/or experience preferred

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