
10,000+ employees
🏥 Healthcare
🤝 Non-profit
Healthcare • Non-profit
Baptist Health is the region's largest not-for-profit healthcare organization in South Florida. It operates 12 hospitals, more than 29,000 employees, 4,500 physicians, and roughly 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. The system includes renowned centers of excellence in cancer, heart and vascular, brain and spine, and orthopedic care, and is supported by philanthropy and a faith-based mission. Baptist Health emphasizes clinical quality, patient safety, staff development, and community-oriented care.
🕒 August 19
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10,000+ employees
🏥 Healthcare
🤝 Non-profit
Healthcare • Non-profit
Baptist Health is the region's largest not-for-profit healthcare organization in South Florida. It operates 12 hospitals, more than 29,000 employees, 4,500 physicians, and roughly 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. The system includes renowned centers of excellence in cancer, heart and vascular, brain and spine, and orthopedic care, and is supported by philanthropy and a faith-based mission. Baptist Health emphasizes clinical quality, patient safety, staff development, and community-oriented care.
• Serves as a primary source of support for the Health System with 8 Acute Care Hospitals, all Baptist Outpatient Services and all ambulatory surgical centers. • Responds to requests from former patients, physicians, hospital staff and other requestors for health information while preserving the confidentiality of patients’ protected health information. • Performs quality assessment reviews on release of health information for proper, complete and accurate disclosure by checking all required components of requests received. • Answers phone calls and provides information in accordance with hospital Disclosure of Medical Record Information policy, state and federal law, HIPAA and Information Blocking regulations. • Provides exemplary customer service. • Works as a team to meet release of protected health information and department goals.
• High School, Cert, GED, Trn, Exper. • 3 years of experience in release of records and/or acute care setting for a large healthcare organization required. • Knowledge of medical terminology, clinical chart format and computer skills. • Ability to work in a highly-focused customer service oriented setting with high volume telephone experience. • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. • Excellent computer proficiency (MS Office – Word, Excel and Outlook). • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. • Ability to multitask and work independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. • Must be attentive to fine details and be a high volume performer with exceptional organizational skills. • Requires traveling to different sites for depositions or Court hearings.
• Career growth and development opportunities, with clear pathways and ongoing support • Comprehensive health and wellness resources that go beyond traditional benefits • A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs • Tuition reimbursement to support continued learning and advancement
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