AI Customer Growth Manager

Job not on LinkedIn

🔥 26 minutes ago

🌐 United Kingdom, Canada, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Own and execute growth strategies across an assigned portfolio of existing Bask customers • Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities • Help customers expand telehealth businesses through additional medications, product offerings, and platform utilization • Develop strategic account growth plans based on customer goals, business performance, and expansion potential • Build relationships with customer decision-makers and act as a strategic growth partner • Conduct growth-focused customer meetings and recommend relevant Bask products and services • Own assigned expansion revenue targets and work toward measurable growth outcomes • Use AI tools and LLMs to research customer businesses, analyze trends, and identify revenue opportunities • Develop AI-assisted workflows for account research, prospecting, outreach personalization, and growth reporting • Prioritize high-potential accounts using customer data and AI-generated insights • Experiment with AI tools and automation to improve expansion initiatives • Validate AI-generated insights against customer data • Build and maintain a customer expansion pipeline • Track upsell, cross-sell, and expansion opportunities through execution • Monitor account growth metrics, revenue trends, product adoption, and expansion performance • Maintain accurate pipeline records and forecast expansion revenue • Measure growth initiatives and refine strategies based on results • Identify expansion barriers and address them cross-functionally • Partner with Client Success on customers ready for additional products or capabilities • Collaborate with Product, Engineering, Marketing, and other internal teams • Share customer insights and market feedback • Develop repeatable growth playbooks, AI workflows, and expansion strategies • Work Weekends

🎯 Requirements

• 5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with demonstrated responsibility for account expansion or revenue growth • Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms • Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio • Experience managing large or enterprise-sized customer accounts • Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies • Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue • Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs • Experience creating or implementing AI-assisted workflows and automations • Ability to provide specific examples of how AI has helped identify opportunities, improve processes, or drive measurable growth • Strong analytical skills and ability to translate customer data into actionable growth strategies • Experience working with CRM systems, account performance data, and revenue reporting • Strong commercial judgment and ability to discuss business opportunities with customer stakeholders • Entrepreneurial mindset with ownership and accountability • Excellent written and verbal communication skills • Creative, proactive, independent problem solver • Highly organized, able to manage multiple accounts and competing priorities • Comfortable collaborating across teams in a fast-paced startup environment • Follow company privacy and security requirements when handling customer or patient information

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