Client Success Manager – AI-Native

🔥 5 minutes ago

🌐 United Kingdom, United States, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion • Build strong relationships with Bask clients and help them successfully launch and grow their businesses • Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows • Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting • Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform • Help clients launch medications and identify opportunities to expand their product offerings • Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions • Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities • Develop proactive strategies to improve client adoption, retention, and overall account performance • Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask • Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives • Validate AI-generated recommendations through research, testing, and client feedback before implementation • Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team • Collaborate with Product, Engineering, and other internal teams to improve the client experience • Work weekends

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization • Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms • Experience managing large or enterprise-sized client portfolios • Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows • Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows • Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results • Strong understanding of client onboarding, adoption, retention, renewals, and account expansion • Experience using client engagement data and performance metrics to identify risks and growth opportunities • Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions • Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements • Excellent written and verbal communication skills • A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges • An entrepreneurial mindset and a strong sense of ownership and accountability • Strong organizational skills and the ability to manage multiple client accounts and priorities • Comfortable collaborating across teams and working in a fast-paced startup environment • Ability to work weekends

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume