Customer Success Manager, Growth

🔥 17 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Own an active book of onboardings end-to-end, from kickoff call through nurture • Run structured kickoff calls mapping each customer's tech stack, stakeholders, and goals • Guide customers through Triple Pixel installation in Shopify, including Theme App Embed and Checkout Web Pixel, live URL tests, and GTM guidance • Configure and validate UTM and tracking parameters across paid channels • Connect and troubleshoot Meta, Google Ads, TikTok, Klaviyo, Google Sheets, and Slack integrations • Guide customers through Summary and Attribution dashboards, Custom Metrics, and attribution model selection • Manage onboarding and success pipelines in HubSpot from kickoff through renewal • Collaborate with Sales on unresponsive customers and Support on technical escalations • Manage a high-volume customer portfolio through shared inbox, live chat, and office hours • Identify churn risk and develop resolution strategies • Drive expansion by identifying upsell opportunities • Improve customer experience through playbooks and friction-point analysis

🎯 Requirements

• Experience supporting customers in the eCommerce or marketing technology space, ideally within a SaaS environment • Comfort with technical setup and configuration and ability to learn platforms thoroughly and guide others through them • Familiarity with Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, and UTM tracking is a strong advantage • Prior high-volume customer success, customer support, or SDR experience • Superb written and verbal communication skills • Strong organizational skills and ability to manage multiple onboardings simultaneously • Natural sense of ownership and proactive follow-up • Positive, high-energy, service-oriented mindset • Comfort driving negotiation and renewal conversations • Ability to thrive in collaborative environments and embrace change

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