Senior Technical Success Manager

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Guide customers through their Zero Trust journey as the central post-sales point of contact • Help customers adopt and maximize Zscaler’s solutions to secure their digital transformation objectives • Build and nurture relationships with key customer stakeholders and operational service owners • Define and prioritize strategic alignment between customer objectives and Zscaler goals • Offer technical guidance, product insights, and best practices for integrating and operationalizing Zscaler solutions • Manage complex escalations and coordinate resolutions with internal and external teams • Identify adoption insights and develop risk mitigation plans for long-term customer success • Create and share best-practice guides and playbooks to strengthen the Customer Success team

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering • 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions • Strong communication and presentation skills with the ability to influence internal and external decisions • Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes • Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans • Experience leveraging AI-powered operational analytics, predictive health scoring, or conversational AI platforms to proactively identify adoption insights, evaluate deployment health, and mitigate customer risk • Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB • Comprehensive understanding of industry-specific workflows and operational processes alongside relevant industry certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud)

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Hybrid working model

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