Senior Customer Success Manager, Enterprise

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🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Enable

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

🏗️ Construction

📦 Logistics

Automotive • Construction • Logistics

Enable is a software company providing a comprehensive rebate management platform that helps businesses optimize their rebate processes. It offers solutions for managing annual rebates, special pricing agreements, promotions, commissions, and more, leveraging AI-powered analytics for smarter decision-making. Enable’s platform is designed to enhance financial outcomes by streamlining the rebate management process, improving trading partner collaboration, and providing advanced reporting and data integration capabilities. It serves a range of industries including automotive, construction, electrical, and pharmaceutical sectors, catering to buying groups, distributors, retailers, manufacturers, and service providers. By utilizing Enable’s platform, businesses can maximize rebate revenue, improve cash flow, and drive strategic growth through precise rebate management and optimization.

📋 Description

• Manage predominantly the largest and most complex Strategic and Enterprise customers throughout their partnership with Enable • Help customers reach goals, realize business outcomes, and maximize value from Enable’s platform • Own overall success of assigned customers and deliver value throughout the customer journey • Work with the Manager of Implementations during onboarding, feature implementation, and legacy-system retirement • Remain engaged during implementation and promptly mitigate risks and issues • Act as a trusted advisor and product consultant • Drive product adoption and customer value • Identify upgrade, expansion, renewal, and retention opportunities • Develop strategies to mitigate churn for at-risk accounts • Build long-lasting customer partnerships and present to stakeholders from end users to C-level executives • Serve as the key escalation point for customer concerns and own risk mitigation and resolution plans • Gather customer feedback and collaborate with Product, Sales, and Support • Develop tailored Strategic Account plans and drive measurable outcomes and ROI • Manage NPS and CSAT metrics and seek advocacy opportunities • Mentor peers and support screening, interviewing, and onboarding of new starters when requested • Contribute to Customer Success quarterly goals, OKRs, projects, and initiatives • Maintain accurate customer records in Planhat

🎯 Requirements

• Minimum of 6 years of experience in Customer Success management within the SaaS industry • Proven experience managing customers across Strategic and Enterprise segments • Proven track record of demonstrated success in achieving departmental and individual goals • Ability to coordinate several senior stakeholders internally and externally • Track record of high achievement in Customer Success roles, including positive expansion and retention metrics • Effective communication with C-Level stakeholders • Exceptional prioritization skills • Ability to work well with internal teams • Adaptability in a fast-changing hyper-growth environment • Prior experience in the rebate or supply chain industry (preferred) • Familiarity with Enable’s offerings and customer base (preferred) • Advanced training or certifications in Customer Success or related fields (preferred) • Occasional travel may be required

🏖️ Benefits

• Paid Time Off: Ample days off + 8 bank holidays • Private Health Insurance: Health and life coverage for you and your family • Electric Vehicle Scheme • Lucrative Bonus Plan subject to company or individual performance • Equity Program with additional options tied to tenure and performance • Internal mobility program • Training, workshops, and courses for professional growth • Reasonable adjustments during recruitment or in the role

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