Client Success Manager, Mid-Market

Job not on LinkedIn

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sword Health

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501 - 1000 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Sword Health is a digital health company offering an AI Care platform that combines artificial intelligence with licensed clinicians to provide virtual care primarily for musculoskeletal (MSK) pain, women's health, cardiometabolic health, and mental health. Their platform includes AI-driven digital physical therapy for pain (Thrive), women's health program (Bloom), cardiometabolic program (Pulse), mental health support (Mind), and Predict, an AI engine to identify members at high risk for avoidable surgeries. Sword sells to employers, health plans, unions, consultants & brokers, and individuals, focusing on measurable cost savings, surgical avoidance, and improved clinical outcomes. They emphasize security, privacy, and clinical evidence with peer-reviewed studies and validated ROI.

📋 Description

• Own the day-to-day relationship for approximately 30 international Headspace-specific mid-market and enterprise clients outside the US • Act as the primary point of contact and trusted advisor • Understand client business needs and workforce wellbeing goals, helping clients achieve measurable value from Headspace • Segment the portfolio and tailor high-touch or scalable engagement approaches • Build relationships with HR, Benefits, Total Rewards leaders, C-suite executives, and senior sponsors • Lead account planning and identify expansion, upsell, and cross-sell opportunities • Own renewal strategy and execution, accurately forecasting and securing multi-year partnerships • Triage client issues and coordinate internal teams to resolve them • Work with third parties such as benefits consultants and eligibility vendors • Deliver onboarding support, product demonstrations, and training sessions online and occasionally in person • Attend client business and benefits fairs when needed • Provide utilization and outcomes reporting to clients and maintain internal account health and forecast reporting • Maintain accurate client records in Salesforce and other internal systems • Support Headspace events and business fairs at client sites • Meet highest-priority clients in person regularly, with approximately 10% travel

🎯 Requirements

• Experience managing a portfolio of B2B accounts, ideally 20 to 30, in client success, account management, or a similar role • Experience with larger Enterprise clients, for example 10,000+ employees and/or £250k+ in recurring revenue • Track record of owning renewals and identifying and closing expansion opportunities • Comfort being measured against retention and growth targets • Experience delivering metric-based reporting and turning insights into clear stories for HR leaders and senior stakeholders • Strong prioritization skills and ability to balance high-touch and scalable engagement across a varied book • Confident, self-starting approach in a fast-paced, high-growth environment • Salesforce experience • Candidates must be based in the UK • Legal right to work in the UK • AI proficiency at least at Explorer (Level 1), using AI daily to boost personal productivity • Preferred: Benefits, Health care, EAP and Wellbeing experience • Preferred: Data analytics experience utilizing Looker or Tableau, Jira, and AI tools

🏖️ Benefits

• Variable, bonus, or sales incentives may be offered as part of total compensation • Private company stock options where applicable • Additional benefits beyond total compensation • Country-specific benefits (details provided separately)

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