Customer Service Advisor

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Responding to agent, landlord, tenant, and interested party enquiries via telephone (inbound and outbound), post, live chat, and e-mail • Processing membership, deposit protection and un-protection applications via telephone, emails, live chat, and post using the in-house system • Processing agent member renewals, member compliance and credit control when needed • Processing and investigating misapplied payments and invoicing issues • Supporting the Membership division during busy periods, assisting with agent renewals, general processing, data entry and/or external calls • Cross selling (discussing and offering) other HFIS Group brand products

🎯 Requirements

• Experience in working in a multi-channel contact centre environment • Experience in the property sector especially the private rented sector, will be useful but not essential • Excellent customer service skills with an excellent telephone manner • Ability to communicate clearly • Excellent attention to detail • Great organisational skills with the ability to meet deadlines • Ability to adapt to different tasks at short notice and take initiative • Enthusiasm to learn new skills • Ability to work in a team • Sound level of written and verbal communication along with good maths skills • Good understanding of Microsoft Word and Excel

🏖️ Benefits

• 23 days holiday + UK bank holidays • Life assurance • Private health care for you and dependents • Employee assistance programme, including GP line, cashback for treatments, advice line • Season ticket loan • Rental deposit loan • Annual leave purchase scheme • Access to discounted personal insurance • Financial support for studying towards professional qualifications plus study time • High-quality in-house and external training