Medical Support Specialist – Weekends

🔥 2 hours ago

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Eucalyptus

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Eucalyptus is a global telehealth provider focused on delivering safe, effective, and accessible healthcare. The company operates a trusted group of digital healthcare clinics that prioritize patient safety and results. Eucalyptus offers specialized services through various brands such as Kin, Pilot, Juniper, Compound, and Software, catering to reproductive healthcare, men's health, women's weight management, preventative health, and skincare treatments. With a commitment to evolving healthcare systems and providing preventative care, Eucalyptus supports patients through their unique health journeys. Their clinics facilitate consults with certified practitioners, deliver treatments, and provide ongoing care, striving to make a difference in healthcare standards and patient experiences.

📋 Description

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided; • Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation; • Responding to medical incidents within agreed SLAs; • Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences; • Proactively engaging with patients throughout their treatment journey; • Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time; • Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

🎯 Requirements

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a: • Pharmacist; or • Nurse; • Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus • Tech-savvy - you are confident in navigating digital applications for clinical practice. • Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you • Trust - patients trust you implicitly because of your experience, your confidence and your manner • Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise • Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

🏖️ Benefits

• Your own stake in the business with our employee options program • A monthly wellness allowance, for you to spend on whatever wellness means to you • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself • 25 days holiday + bank holidays with an enhanced parental leave policy • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties • Your own MacBook and more!