Customer Care Advisor

🕒 July 27

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mint Velvet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

👗 Fashion

🛒 Retail

🛍️ eCommerce

💰 Series unknown on 2016-01

Fashion • Retail • eCommerce

Mint Velvet is a British fashion retailer offering womenswear, footwear and accessories through its online store and physical boutiques. The brand promotes capsule dressing and seasonal collections (lookbooks), runs promotions and sales, and provides customer services such as personal styling, click & collect, try-before-you-buy, seam repairs and international shipping. Its site features product categories like dresses, tops, trousers, co-ords and denim, plus sustainability-related services (Re:Loved) and store locators.

📋 Description

• Ensuring that a bespoke and personal service is provided to every customer to meet their needs • Responding to customer queries within our agreed response time • Handling customer queries across different platforms, including live chat, phone calls, email and social media • Building relationships with customers and using initiative when dealing with queries • Liaising with the warehouse team and couriers to resolve any order issues • Working closely with stores and other head office departments • Please note: to accommodate our international customers, you will be required to work until 8pm on one or two evenings per week. Working hours will also include some Saturday and bank holiday cover.

🎯 Requirements

• 1 year’s proven experience working in a similar role (including live chat, phone calls and email), either office-based or remote • You'll possess a genuine passion for customer care • A confident and comfortable telephone manner, with the ability to demonstrate excellent communication skills (written & verbal) • You are confident working in a fast-paced, multi-channel environment and able to demonstrate initiative • Brilliant organisation and multi-tasking skills, whilst retaining a high attention to detail • You consistently role model our Mint Velvet brand values

🏖️ Benefits

• Competitive starting salary and great career prospects in a fast paced and growing business • 25 days holiday, plus bank holidays and a day off on your birthday • Company-funded private health insurance and access to Smart Health • Life assurance • Discretionary bonus scheme • 50% staff discount • Bespoke induction support and ongoing development to help you thrive in your new role