Technical Customer Service Advisor

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Utility Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Utility Warehouse is a UK-based company offering bundled services including energy, broadband, and mobile to maximize customer savings. They provide incentives such as up to 10% cashback on spending and offer coverage for termination fees up to £400 when switching from other providers. Utility Warehouse promotes a streamlined billing system with a single bill for multiple services, intending to offer competitive prices compared to major suppliers. The company emphasizes excellent customer service and has received multiple industry awards. Customers can choose from various services and enjoy significant savings through their cashback scheme.

📋 Description

• Manage issues such as slow internet speeds, connectivity problems, Wi-Fi issues, and billing questions • Be the first point of contact for customers across multiple channels (mainly phone) • Resolve customer issues on first call resolution basis • Troubleshoot from service entry point to device support • Help customers with their bills and take payments • Work towards KPIs like First Call Resolution and Customer Ease Score

🎯 Requirements

• 1 year experience working in a Telecoms contact centre • Understanding of broadband services (ADSL, PSTN, FTTC, FTTP, VoIP) • Knowledge of home/internal broadband network connectivity (LANs) • Ability to log into routers and resolve issues like latency, obstacles, DNS, firewall, and browser issues • Conduct remote diagnostic line tests • Ability to handle challenging customer calls with patience and empathy • Strong critical thinking and troubleshooting skills

🏖️ Benefits

• £26,850 per annum plus a performance based bonus • 33 days holiday inclusive of Bank Holidays • A full induction and all the kit you need to do your job • Discount on our services • Share options and Save As You Earn Scheme • A matched contribution pension scheme and life assurance up to 4x your salary. • Employee Assistance Programme including free counselling and legal advice • Free virtual GP service plus discounts on healthcare and medical cash plans • Enhanced family-friendly policies, designed to help you and your family thrive. • Lots of opportunities to have fun with your team throughout the year, virtually and in person. • Ongoing learning, development and training to ensure you thrive in your role