Customer Support Executive

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🔥 8 minutes ago

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fanvue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

👥 B2C

🛍️ eCommerce

🌍 Social Impact

B2C • eCommerce • Social Impact

fanvue is a subscription social platform that empowers creators to share, earn, and connect with their fans. It combines AI features, such as messaging and analytics, to enhance the user experience while offering a paywall for exclusive content. The platform caters to a diverse range of creators, including influencers, artists, and athletes, allowing them to monetize their work and build communities with their followers.

📋 Description

• Respond to creator and fan queries via live chat and email • Deliver timely, thoughtful, and solution-focused support during your assigned shifts • Troubleshoot platform issues, payment queries, and content-related questions using internal tools • Escalate urgent or complex issues clearly and efficiently following defined processes • Communicate with empathy, precision, and consistency aligned with Fanvue’s voice and standards • Proactively flag bugs, product feedback, and recurring themes to the wider team • Contribute to internal documentation and Help Centre content where needed

🎯 Requirements

• 2+ years’ experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platforms • Strong written communicator with a calm, empathetic, and clear tone • Comfortable working independently, especially during weekend or off-hours shifts • Quick to learn new tools, processes, and product functionality • Calm under pressure and resourceful when solving problems • Comfortable handling NSFW content • Familiar with tools such as Intercom, Slack, Notion, Retool, or similar • Genuinely interested in the creator economy and supporting independent creators

🏖️ Benefits

• Unlimited holiday • Clear progression opportunities within Support and beyond • Budget for growth and wellbeing • A culture that values innovation, ownership, transparency, and speed