Customer Success Manager – Maternity Cover, Contract

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

💵 £55k - £60k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Beonic is an AI-driven platform for physical places that transforms venues (airports, shopping centres, retail stores, stadiums, universities, museums, city spaces, hospitality and QSR environments) into intelligent, adaptive environments. The platform provides people-counting and occupancy analytics, guest Wi‑Fi and captive-portal marketing, queue management and digital display integrations, connecting 100k+ IoT devices and 200+ technology integrations to deliver real-time operational insights and personalised visitor experiences. Beonic offers turnkey services and an ISO 27001 certified data platform, emphasizing secure, compliant data handling while helping venue operators optimise operations, unlock revenue opportunities, and improve visitor experiences. The company reports metrics such as 270M journeys measured per month, presence in 40 countries and 11k+ venues.

📋 Description

• Manage Beonic’s Retail customer portfolio as Key Account Manager • Work daily with senior decision makers across Retail and Leisure, Commercial Property, and Stadiums • Provide responses to technical or account queries, project management, and client management • Provide technical support and training for customers of the Beonic SaaS platform • Liaise with internal technical and account teams to solve client problems • Consult with clients on integrating their systems and networks with Beonic’s SaaS platform • Assist Beonic Sales teams in creating customer proposals and cost estimates • Work with the Beonic Digital Strategy team to optimise customers’ marketing strategies, campaigns, and content • Ensure contract renewal, upsell, and growth across the Retail portfolio • Provide a smooth handover to the returning Customer Success Manager, including documentation of account status and open items

🎯 Requirements

• At least 3+ years’ experience representing a high-ticket technical product, ideally within Retail, Commercial Property or Leisure sectors • 3+ years of commercial experience, ideally in a SaaS or technology environment • Knowledge of Martech, CRM, BI and CMS technologies an advantage, e.g. Hubspot, Campaign Monitor, Mailchimp, Tableau, PowerBI • Understanding of common API protocols, e.g. REST, JSON, MQTT • Experience with PM and Service Management tools, e.g. Jira, Trello, Zendesk, Freshdesk • Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences • High energy, charismatic, innovative and creative • Persuasive communicator to build momentum and buy-in from other teams or customers • Organizational skills to effectively manage competing projects with tight deadlines • Exceptional team player, comfortable ramping up quickly to cover an existing account portfolio • Comfortable in a very fast-paced environment with a high level of autonomy • Legal authorization to work in the UK • Available to start mid-January 2027 for a 12-month fixed-term contract

🏖️ Benefits

• 25 days Annual Leave (pro-rated for the contract term) • 5 Days Personal Leave • Pension at 4% contribution by Beonic • 1 Day Birthday Leave

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