Principal Solutions Architect

🔥 30 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Lead strategic customer engagements from discovery through implementation, adoption, and value realisation • Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives • Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities • Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements • Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects • Drive multiple customer implementations from kickoff through go-live, ensuring business value and technical alignment • Act as a trusted senior advisor to executive stakeholders, shaping operating-model decisions and securing sponsorship for change • Partner cross-functionally with Sales, Pre-Sales, Product, and R&D • Contribute to BigPanda's best practices framework and support continuous improvement of the delivery methodology

🎯 Requirements

• 8+ years of experience in post-sales, technical architecture, consulting, or professional services • Deep knowledge of monitoring, observability, ITSM, and incident response platforms • Track record leading complex enterprise implementations across multiple stakeholder groups • Ability to influence senior customer stakeholders and connect technical decisions to business outcomes • Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments • Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery • Strong consultative communication skills across technical and non-technical audiences • Experience improving team practices through mentoring, reusable assets, or process development • Detail-oriented and energetic, with a "get it done" attitude • Ability to travel up to 10% for key project milestones • Visa sponsorship is not available for this position

🏖️ Benefits

• Competitive Equity • Remote-first environment • Generous PTO where you accrue roughly 25 days per calendar year • Eight (8) paid holidays throughout the year • Comprehensive health benefits where BigPanda covers your premiums for Private Insurance • UK Pension Scheme through NEST • #PandaParent support with fully paid leave options • Family Planning/Fertility Benefit • Financial planning services • Employee learning & development budget • Values-based recognition (Quarterly and Annually) • Social community & ERG programs • Flexible work environment along with a work-from-home stipend to support remote work arrangements • Values-based culture • Competitive cash and equity compensation • Supportive, collaborative, and innovative environment • Career development opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume