Delivery Manager

Job not on LinkedIn

🕒 May 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Billtrust

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

💳 Fintech

🤝 B2B

💰 $200M Post-IPO Equity on 2021-01

Fintech • B2B • Software

Billtrust is a leading provider of accounts receivable automation solutions that leverages artificial intelligence to streamline and enhance the financial management process for businesses. The unified AR platform from Billtrust integrates invoicing, payment processing, cash application, and collections, enabling companies to optimize their order-to-cash cycle and improve cash flow management. With a focus on automation and efficiency, Billtrust's solutions are designed to reduce manual tasks, accelerate payments, and enhance customer satisfaction across various industries.

📋 Description

• Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope • Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD • Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards • Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly • Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs • Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity • Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput • Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD • Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines • When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas • Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges

🎯 Requirements

• 7+ years’ experience of proven success working in a professional services environment or equivalent • Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products and/or platforms • 1+ years of management experience • Strong communication skills both written and verbal so as to be able to assist in selling, SOW creation, and general management activities. • Proven success in evaluating processes and implementing improvements • Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables.

🏖️ Benefits

• Comprehensive health coverage • Competitive retirement • Generous PTO and parental leave • Flexible work options • Meaningful investment in your professional development