Senior Account Manager

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BOLDSCIENCE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

💊 Pharmaceuticals

📣 Marketing

Healthcare • Pharmaceuticals • Marketing

BOLDSCIENCE is a global medical communications agency that creates scientifically driven, creative communications programs for pharmaceutical clients. Part of the Co-Lab Global branded services and the Assembled Intelligence platform, BOLDSCIENCE helps translate complex science into compelling narratives, supports clinical trial recruitment with high-quality materials, extends the reach of publications through targeted multi-channel strategies, shapes scientific strategy to support product differentiation, and provides launch and patient-experience support (including smartphone app solutions).

📋 Description

• Supports senior members of the team in the management of the account team, project delivery, and financial management • Takes responsibility for a wide range of projects and ensures alignment with the client brief and project objectives • Develops in-depth knowledge of the client account, therapy area, and processes • Reviewing content and internal drafts developed by the Scientific and Client Service team to ensure alignment with client needs and direction • Builds and maintains an effective relationship with the client, establishing a point of contact and is recognised for strong account management skills • Leads client status meetings, provides clear direction, captures key decisions and actions in writing • Ensures that the team is responsive and responds promptly and accurately to client queries. Escalates and flags any concerns to the account lead; proposes solutions for handling • Works alongside the wider team to ensure that the client receives appropriate strategic, creative, and digital planning • Takes ownership of project & financial deliverables. Coordinates project activities and delegates tasks across the team • Oversees and begins to provide strategic guidance to ensure successful project delivery • Leads internal/external meetings where appropriate • Manages day-to-day project activity from start to finish and stays on top of all project-related tasks, including timelines, status reports, and budgets • Demonstrates proactivity and accountability throughout the project management process • Delegates and oversees activities of junior colleagues, ensuring that quality is maintained • Uses initiative to problem solve and drive to get results. Does not hesitate to escalate concerns and draw in senior support where required • Mentor junior team members and adopt a coaching approach to ensure they are supported • Collaborates and builds relationships with the wider BOLD team, including Scientific, Creative, Editorial, Finance, etc. • Delivers projects as agreed within client financials & timelines; escalates appropriately if issues arise, and leads communication with the client • Creates budgets with minimal input from the wider team, including for new projects with a custom scope • Monitors account budget and communicates any red flags. Able to identify and explain why projects are running over or under budget compared to current forecasts; leads discussions with the client on handling project overages or underspends • Works closely with the Finance department to ensure that all financials are accurate and up to date • Liaises effectively with third-party suppliers • Assists with the development of monthly financial reports and forecasting of revenue • Ensures that timesheets for the team are completed in a timely manner • Supports senior team members on new pitches and attends face-to-face pitch presentations when required • With assistance from senior team members, generates ideas & proposals for new projects

🎯 Requirements

• Significant experience working within the Medical Communications industry • Experience working across a range of therapy areas and project/client deliverables in a client-facing role • Proven ability working in a fast-paced environment • Excellent project and financial management skills. Confident in developing budgets and financial reports • Excellent attention to detail and ability to communicate with a variety of stakeholders, including clients, third-party suppliers, senior leaders, wider business units • Good understanding of pharma regulations • Bachelor’s degree preferred in science, pharmacology, or medicine

🏖️ Benefits

• Professional development • Coaching and mentoring opportunities