Account Manager, English-speaking Markets

🔥 20 hours ago

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Glopal

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

☁️ SaaS

💰 Series A on 2023-03

eCommerce • Enterprise • SaaS

Glopal is a powerful cross-border eCommerce solution tailored for large and enterprise brands and retailers. Headquartered in Paris and operating globally since 2007, Glopal assists top fashion, lifestyle, and sports brands like Dior and LOEWE in scaling internationally. It offers comprehensive tools for marketing, localization, shipping, taxes, and compliance to enhance the international buying experience. Glopal enables brands to attract international buyers through automated marketing and optimize conversions with localized checkout and payment solutions, thereby boosting global revenue. Trusted by many of the world's top brands, Glopal fosters international growth by facilitating seamless and compliant cross-border eCommerce.

📋 Description

• Relationship ownership — you're the single point of contact and the accountable owner of your accounts' commercial and contractual relationship. • Value validation & product adoption — make sure customers actively use and get measurable value from Glopal's tools and dashboards. • Expansion & upsell — build and drive a quarterly upsell plan across your portfolio (new markets, marketing add-ons), owning the pipeline end-to-end. • Renewals — run a renewal playbook based on account health, spotting risk early and building the case for renewal well ahead of contract end. • Commercial acceleration & ROI narrative — turn product usage and results into a clear business case for your stakeholders. • English-speaking markets development — be the internal go-to on e-commerce dynamics across English-speaking markets, adapting Glopal's commercial approach accordingly, hand-in-hand with the sales teams covering those markets. • Cross-sell identification — spot and hand off cross-sell opportunities to the Sales team.

🎯 Requirements

• 5+ years of experience in a similar Account Management, Customer Success, or Client Services position, ideally carrying both retention and growth targets. • Solid understanding of e-commerce fundamentals: customer acquisition, on-site conversion, and the growth levers merchants care about. • Working knowledge of SEO and SEA, and comfort discussing conversion-rate KPIs with e-commerce stakeholders. • A marketing & sales-first profile rather than a technical/data-first one — you're energized by commercial conversations, not just technical ones. • Track record of owning a client relationship end-to-end: demonstrating value, driving expansion, negotiating renewal. • Comfortable operating autonomously in a fully remote environment, managing your own pipeline and priorities without close supervision. • Experience responding to RFPs/tender processes to win new accounts is a plus. • Fluent English is required; French or other European languages are a plus.

🏖️ Benefits

• A brand-new role with real ownership — you'll shape how Glopal serves and grows the English-speaking markets. • A fully remote company built on autonomy and trust. • Direct exposure to our VP Customer Success and the leadership team shaping Glopal's next chapter of growth. • The chance to help scale a fast-growing scale-up already trusted by some of the biggest names in global retail.