Senior Learning Consultant – Customer Success Manager

🕒 October 20

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Bots & People

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤖 Artificial Intelligence

🤝 B2B

Education • Artificial Intelligence • B2B

Bots & People is a company specializing in training and upskilling enterprise business users in digital competencies, especially focusing on AI, low-code, and process automation. They offer expert-led live cohorts, workshops, and coaching to improve digital fluency and enable business transformation. The company provides a range of tailored learning tracks and certifications to help organizations adopt AI and automation effectively. With a strong focus on practical, engaging learning experiences, Bots & People aims to close skill gaps and enhance business outcomes through innovative educational methods.

📋 Description

• Act as a strategic partner to enterprise clients • Develop and maintain strong client relationships in collaboration with Sales • Run customer onboarding, Impact Reviews, and strategic alignment sessions • Identify learning needs and convert them into program strategies • Manage expectations, feedback loops, and success metrics • Manage risks and identify upsell opportunities • Coordinate timelines, resources, trainers, and delivery across stakeholders • Ensure programs run smoothly, on time, and within scope • Track risks, milestones, and operational metrics • Oversee trainer allocation, onboarding, and performance follow-up • Lead the architecture of blended learning programs • Translate client goals into clear pedagogical concepts • Collaborate with trainers to ensure consistent instructional quality • Iterate programs based on learner data and evidence • Report to the Head of Learning & Operations and collaborate with Sales, design, and Senior Learning Consultants • Influence enterprise program design quality measured by NPS • Ensure measurable customer outcomes, such as hours returned to the business or confidence in AI adoption • Help evolve the company’s methodology with customers

🎯 Requirements

• 3+ years of experience in Customer Success Management, preferably catering to L&D departments of large enterprises • Full professional competency in German (C2) • Familiarity with enterprise client communication • Proven ability to listen, persuade, and support • Experience in a startup with between 10–50 employees • Motivation to take ownership and shape the company • Ability to translate business goals into learning interventions • Documentation mindset for remote-first processes and seamless handovers • Nice-to-have: Experience designing learning programs, especially blended learning concepts • Nice-to-have: Excellent training or workshop facilitation skills • Nice-to-have: Strong understanding of AI and automation technologies • Nice-to-have: Knowledge about Winning by Design • Nice-to-have: Data-driven mindset and ability to read and build reports

🏖️ Benefits

• 30 vacation days per year • Unlimited home office days • Remote work in Germany or work from the Berlin office • Highly dynamic startup environment with opportunities for growth and career development • Opportunity to work and develop in AI adoption, a fast-growing technology field

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