Customer Success Manager

🕒 July 24

🌐 Portugal, Spain, +2 more countries – Remote

🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BrandBastion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📣 Marketing

🌍 Social Impact

💰 Seed Round on 2016-01

Consulting • Marketing • Social Impact

BrandBastion is a social media management platform that specializes in community management, brand protection, and audience engagement. It offers 24/7 services, utilizing advanced AI integrations to respond to comments, analyze sentiment, and prevent harmful interactions on social media. BrandBastion empowers brands to enhance their online presence by ensuring a safe and engaging environment for audience interaction, ultimately driving awareness and sales.

📋 Description

• Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals. • Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency. • Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles. • Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution. • Retention Focus: Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships. • Feedback Loop: Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction. • Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references.

🎯 Requirements

• Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company. • A deep understanding of marketing, community management, and social engagement, with preference given to those with agency, direct brand experience, or expertise in paid/organic social strategy – 3-6 years experience. • Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact. • A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control. • A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes. • A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.

🏖️ Benefits

• Career Growth & Package • Lead strategic initiatives that impact our AI-first approach. • Advance into senior leadership roles based on performance. • Work with global brands at the forefront of digital engagement. • Be part of a fast-growing AI-first company leading the future of brand protection and community management. • Competitive Market Rate Compensation + 4+ weeks paid time off • Opportunities for global team meets • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.