Technical Support Specialist, Yardi

4 days ago

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Bridge33 Capital

WebsiteLinkedInAll Job Openings

Real Estate • Finance

Bridge33 Capital is a commercial real estate investment firm that emphasizes a flexible and agile approach to identifying and capitalizing on unique investment opportunities. The company is driven by a relentless commitment to creating value for its investors, embracing an entrepreneurial spirit, disciplined acquisition, and intensive property management. Bridge33 Capital aims to be a leading real estate investment company by fostering a culture of innovation and excellence.

51 - 200 employees

Founded 2012

🏠 Real Estate

💸 Finance

📋 Description

• Respond to and resolve complex support tickets related to Yardi software • Develop simple to complex YSR reports in Yardi • Create stored procedures, system validations, email notifications and schedule tasks • Create and upload ETL file for different business functions • Collaborate with internal customers to troubleshoot and find solutions for technical issues • Provide guidance and training on software functionalities to enhance user experience • Document support interactions and maintain accurate records of issues and resolutions • Work closely with development teams for escalated issues that require specialized attention • Drive Enhancements and optimization

🎯 Requirements

• Bachelor’s Degree - Information Technology and Software Engineering • Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café • DB: MYSQL, Oracle, PL/SQL • Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting • YSR Dashboards • ETLL: Data Import and Export • Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates • Strong problem-solving skills and the ability to work independently. • Excellent communication skills, both written and verbal. • Familiarity with customer service best practices and support ticketing systems. • Proficiency in using Yardi software features and functionalities. • Solid understanding of property management processes.