Account Director – Regional Grocery, North America Licensed Coffeehouses

🕒 May 29

☕ Washington – Remote

☕ Washington – Remote

💵 $146.4k - $276k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Starbucks

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

💰 Post-IPO Equity on 2024-07

B2C • Retail • Food & Beverage

Starbucks is a global coffeehouse chain that is known for its premium coffee, handcrafted beverages, and inviting atmosphere. Founded in Seattle, it has expanded its presence worldwide, providing a variety of products including coffee, tea, and food items. Starbucks also focuses on sustainability and ethical sourcing practices for its coffee.

📋 Description

• Lead a team of account managers responsible for the day-to-day management of regional grocery licensees, providing coaching, direction, and performance oversight to drive consistent outcomes. • Own the health and performance of the regional grocery portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience. • Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, expectations, and long-term success. • Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans. • Ensure operational excellence and brand standards, partnering with cross-functional teams and enablement resources to support compliance, readiness, and continuous improvement. • Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives. • Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable. • Champion consistency within the Target/Regional Grocery archetype, helping define and scale best practices across similar licensee models. • Navigate complexity across US and Canada markets, ensuring alignment with regional nuances while maintaining enterprise standards.

🎯 Requirements

• Proven experience in account management, relationship management, or business development, ideally within retail, grocery, or licensed/franchise environments • Strong ability to lead and develop high-performing teams, including coaching and performance management • Demonstrated success managing complex, multi-unit or partner-operated businesses • Executive-level communication and influencing skills, with the ability to build trust and drive alignment with internal and external stakeholders • Experience using data and insights to drive business performance and decision-making • Ability to balance relationship management with operational rigor and accountability • Strong cross-functional collaboration skills within a matrixed organization • Experience working across North American markets (US and Canada) is a plus • 8+ years of experience leading accounts, partnerships, or large-scale business segments

🏖️ Benefits

• medical, dental, vision, basic and supplemental life insurance • short-term and long-term disability • paid parental leave • family expansion reimbursement • paid vacation from date of hire* • sick time (accrued at 1 hour for every 25 hours worked) • eight paid holidays • two personal days per year • participation in a 401(k) retirement plan with employer match • discounted company stock program (S.I.P.) • equity program (Bean Stock) • incentivized emergency savings • financial well-being tools • 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program • student loan management resources • access to other educational opportunities • backup care • DACA reimbursement