Insights Analyst

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

💵 £33.6k - £44.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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• Just posted.
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By Referrals Only

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

By Referrals Only is a business system designed to help professionals grow their businesses through referrals. Founded by Joe Stumpf, it offers a comprehensive program that includes coaching, certification courses, and various tools for marketing such as email and social media strategies. The company has established a community aimed at connecting members and providing ongoing support to enhance referral-based business practices, especially in the real estate sector.

📋 Description

• Monitor key risk indicators, including FOS referral and overturn rates, to identify emerging trends and improvement opportunities • Conduct root cause analysis and deep dives into FOS referrals and outcomes • Turn complex data into actionable insights and recommendations • Share findings with senior leaders and governance committees to support decisions and improve customer outcomes • Track agreed actions across teams and highlight progress, challenges and improvement opportunities • Assess the impact of completed actions and identify further changes needed • Work with the Financial Ombudsman Service to share insights, discuss interpretation differences and identify practical solutions

🎯 Requirements

• Experience carrying out root cause analysis and turning findings into meaningful improvements • Understanding of complaint handling in an FCA-regulated environment, including the Dispute Resolution (DISP) rules • Familiarity with the Financial Ombudsman Service, how complaints are referred and how decisions are made • Confidence analysing and interpreting data, including using tools like Looker to identify trends and patterns • Ability to turn complex information into clear, practical recommendations for different audiences • Comfort working with stakeholders across different teams, constructively challenging decisions and influencing positive change

🏖️ Benefits

• Incentive Awards tied to your performance • Flexible working hours • £1,000 learning budget each year for books, training courses and conferences • MacBook provided to all employees • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed by the employer

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