Insights Analyst

Job not on LinkedIn

🔥 30 minutes ago

🇬🇧 United Kingdom – Remote

💵 £33.6k - £44.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Monitor key risk indicators, including FOS referral and overturn rates, to identify emerging trends and improvement opportunities • Conduct root cause analysis and deep dives into FOS referrals and outcomes • Turn complex data into actionable insights and recommendations • Share findings with senior leaders and governance committees • Track agreed actions across teams and highlight progress, challenges, and opportunities • Assess the impact of completed actions and identify further required changes • Work with the Financial Ombudsman Service to share insights, discuss interpretation differences, and identify practical solutions

🎯 Requirements

• Experience carrying out root cause analysis and turning findings into meaningful improvements • Understanding of complaint handling in an FCA-regulated environment, including the Dispute Resolution (DISP) rules • Familiarity with the Financial Ombudsman Service, complaint referrals, and decision-making • Confidence analysing and interpreting data, including using Looker to identify trends and patterns • Ability to turn complex information into clear, practical recommendations for different audiences • Comfortable working with stakeholders across different teams, constructively challenging decisions, and influencing positive change

🏖️ Benefits

• Incentive Awards tied to your performance • Flexible working hours • £1,000 learning budget each year for books, training courses and conferences • MacBook provided to all employees • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed on Monzo’s careers benefits page

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