Senior Fraud Investigator, Prevent

Job not on LinkedIn

🔥 26 minutes ago

🇬🇧 United Kingdom – Remote

💵 £31.1k - £39.4k / year

⏰ Full Time

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 0%

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By Referrals Only

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11 - 50 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

By Referrals Only is a business system designed to help professionals grow their businesses through referrals. Founded by Joe Stumpf, it offers a comprehensive program that includes coaching, certification courses, and various tools for marketing such as email and social media strategies. The company has established a community aimed at connecting members and providing ongoing support to enhance referral-based business practices, especially in the real estate sector.

📋 Description

• Investigate potential active fraud involving authorised card payments and authorised faster payments • Gather evidence from flagged transaction data • Investigate suspicious transactions using Monzo’s values, empathy, and attention to detail • Reassure and support customers through active-fraud identification • Independently decide whether to release or block flagged transactions up to £59,999 • Submit accounts for closure when first-party concerns are identified • Triage cases exceeding £59,999 for escalation • Safeguard compromised accounts and take remedial action • Advise fraud victims on future protection • Handle non-FOS complaints • Answer escalations, support operational changes, and improve knowledge and performance across the Prevent pillar • Complete complex investigations from start to finish and provide feedback to internal teams

🎯 Requirements

• Strong understanding of regulatory requirements in fraud and/or financial crime • Strong knowledge of cryptocurrency and its use in fraud typologies • Excellent English written and verbal communication skills • Experience speaking to victims of potential fraud • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work independently and collaboratively with the wider team • Ability to work to deadlines • Values-driven approach aligned with Monzo’s core values • Availability for the stated shift pattern, including 1 in 5 weekends, one week of 11:30am–8pm every four weeks, and possible bank holidays

🏖️ Benefits

• Incentive awards tied to your performance • £1,000 learning budget each year for books, training courses and conferences • MacBook provided • Extra support for fully remote workers’ work-from-home setup • Flexible interview scheduling • Fully remote work arrangement

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