Service Improvement Officer

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City & County Healthcare Group

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

CCH Group is the UK’s largest provider of home care services, dedicated to delivering compassionate and quality care to the vulnerable, elderly, and disabled in their homes. With a vision to be the best place to work in care, CCH Group comprises 32 leading companies and employs over 14,000 care professionals, providing 1. 5 million hours of care each month. They prioritize their employees, believing that a supportive working environment enhances the quality of care provided to their clients.

📋 Description

• Collaborate closely with internal stakeholders • Supporting quality improvements within the operational teams • Ensuring compliance with statutory requirements • Implementing improvement plans to enhance service delivery • Providing training and support to branch teams

🎯 Requirements

• Previous experience in conducting audits • Implementing improvement plans • Providing training and support • Proactive individual with a keen eye for detail • Ability to thrive in a fast-paced environment • Experience in service improvement and compliance • Excellent communication skills

🏖️ Benefits

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays • Occupational Maternity Pay & Adoption Pay • Occupational Paternity Pay* • Death in Service Payment* • Occupational Sick Pay* • Wellbeing resources • Financial advice • Up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. • Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses.