Concierge Specialist – General Ops

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Logo of Capital One

Capital One

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail • Liaise with every part of the business to ensure swift and effective resolution of member issues • Communicate with members, demonstrate the product interface, and provide an overview of the membership • Complete end-to-end member requests

🎯 Requirements

• Proven experience in luxury concierge or hospitality • Adaptability and multitasking • ‘Yes first’ mentality • General knowledge of high end experiences, luxury goods, and restaurants • Experience working with high net worth individuals and clients • Entrepreneurial, problem-solving attitude • Excellent, clear and effective verbal and written communication skills • Experience in a collaborative and transparent environment • Ability to work in high-pressure environment with tight deadlines • Flexible working hours; available to work on evenings and weekends • Must reside in the UK

🏖️ Benefits

• Access to up to £5,000 in funding for external qualifications • Competitive pension • Performance-based bonus schemes • 25 days of annual leave, increasing with tenure • Option to buy 5 additional days of annual leave • Private medical insurance • Enhanced parental leave • Business Resource Groups with activities, networking opportunities, special events and learning programmes

Apply Now

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