Customer Service Advisor – Midnights Team

🔥 4 hours ago

🇬🇧 United Kingdom – Remote

💵 £28.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Capital on Tap

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

💸 Finance

💰 Debt Financing on 2022-10

Consulting • Logistics • Finance

Capital on Tap is a financial services company that provides an all-in-one small business credit card and spend management platform. Launched in 2012, it focuses on the needs of small business owners by offering easy access to funding, employee card management, and rewards for business spending. Capital on Tap has been recognized by Forbes and the Financial Times as one of Europe’s fastest growing businesses, serving over 200,000 small business customers who have utilized its credit cards to spend more than £4 billion. With a streamlined application process and competitive offerings, it aims to simplify business funding and spending for small enterprises across the UK and the US.

📋 Description

• Providing friendly, professional support to customers via phone, email, and live chat • Resolving issues efficiently while taking full ownership of each case from start to finish • Listening carefully to understand concerns and delivering fair, practical solutions • Keeping up to date with products and policies to ensure accurate guidance and information is provided • Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements • Recognising customers who may need additional support and ensuring they receive the help they need

🎯 Requirements

• Strong customer service experience, ideally within a call centre or financial services environment • Strong verbal and written communication skills, with the ability to explain information clearly and professionally • Sound judgement and confidence when managing complex or sensitive customer enquiries • Proven ability to handle a high volume of requests while maintaining accuracy and quality • Proactive attitude, with a strong focus on resolving issues at the first point of contact • Empathetic and curious nature, with a genuine passion for helping people • The ability to work independently while also contributing effectively within a fast-paced team environment

🏖️ Benefits

• Private Healthcare including dental and opticians services through Vitality • Worldwide travel insurance through Vitality • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) • Salary Sacrifice Pension Scheme up to 7% match • Octopus EV Salary Sacrifice Scheme • 28 days holiday (plus bank holidays) • Annual Learning and Wellbeing Budget • Enhanced Parental Leave • Cycle to Work Scheme • Season Ticket Loan • 6 free therapy sessions per year • Dog Friendly Offices • Free drinks and snacks in our offices