Customer Service Advisor

Job not on LinkedIn

🔥 35 minutes ago

🇬🇧 United Kingdom – Remote

💵 £29.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Capital on Tap

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

💸 Finance

💰 Debt Financing on 2022-10

Consulting • Logistics • Finance

Capital on Tap is a financial services company that provides an all-in-one small business credit card and spend management platform. Launched in 2012, it focuses on the needs of small business owners by offering easy access to funding, employee card management, and rewards for business spending. Capital on Tap has been recognized by Forbes and the Financial Times as one of Europe’s fastest growing businesses, serving over 200,000 small business customers who have utilized its credit cards to spend more than £4 billion. With a streamlined application process and competitive offerings, it aims to simplify business funding and spending for small enterprises across the UK and the US.

📋 Description

• Provide friendly, professional support to customers via phone, email, and live chat • Resolve issues efficiently while taking full ownership of each case from start to finish • Listen carefully to understand concerns and deliver fair, practical solutions • Keep up to date with products and policies to provide accurate guidance and information • Identify ways to improve the customer experience, including enhancing FAQs and suggesting process improvements • Recognise customers who may need additional support and ensure they receive the help they need • Complete four weeks of remote 9–5.30pm training followed by 2–3 weeks of on-the-job training • Work a 4-on, 4-off night rotation with 11-hour shifts

🎯 Requirements

• Strong customer service experience within a contact centre environment • Excellent verbal and written communication skills, with the ability to explain information clearly and professionally • Sound judgement and confidence when managing complex or sensitive customer enquiries • Proven ability to handle a high volume of requests while maintaining accuracy and quality • Proactive attitude, with a strong focus on resolving issues at the first point of contact • Empathetic and curious nature, with a genuine passion for helping people • Must be located in the UK with the right to work in the UK • Quiet, secure home working space with reliable high-speed internet • Comfortable working structured shifts from home • Strong self-management skills and confidence using multiple systems at once

🏖️ Benefits

• Private Healthcare including dental and opticians services through Vitality • Worldwide travel insurance through Vitality • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) • Salary Sacrifice Pension Scheme up to 7% match • Octopus EV Salary Sacrifice Scheme • 28 days holiday (plus bank holidays) • Annual Learning and Wellbeing Budget • Enhanced Parental Leave • Cycle to Work Scheme • Season Ticket Loan • 6 free therapy sessions per year • Dog Friendly Offices • Free drinks and snacks in our offices • All equipment needed for remote work