Senior ERP Product Owner, Customer Support

Job not on LinkedIn

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 $155k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Orion Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

Established in Scotland in 1987, Orion Group achieved consistent growth over the ensuing 35 years and is now an international leader in the provision of personnel.We manage thousands of contractors and permanent placements from our worldwide network of offices throughout the Americas, the UK and Europe, the Middle East and Asia Pacific regions.

📋 Description

• Own the operations and finance product roadmap, prioritized backlog, and functional outcomes for COINS and connected systems • Establish standardized business processes and configurations across Orion • Translate business needs into functional requirements, configuration decisions, controls, test scenarios, and acceptance criteria • Evaluate defects and enhancement requests based on business value, risk, scalability, control requirements, and alignment with Orion standards • Coordinate Finance, Operations, Systems, Data, Integration, and third-party partners to deliver complete solutions and drive issues through verified resolution • Own and continuously improve general ledger, accounts payable, accounts receivable, billing, revenue recognition, job costing, cash management, fixed assets, financial close, reporting, audit support, and construction-accounting processes • Own procurement, purchase orders, requisitions, approvals, receiving, three-way matching, inventory, warehouse transactions, project setup, cost codes, master data, and exception management • Maintain functional configuration, decision logs, process maps, operating procedures, and configuration documentation • Assess configuration changes for downstream impacts to reporting, integrations, security, controls, and COINS modules • Manage and improve the close plan, including reconciliations, journal entries, financial-statement review, issue resolution, and approval • Develop and execute end-to-end functional tests and validate balances, master data, transactions, control totals, and reconciliation results • Support go/no-go decisions and establish blackout, rollback, reconciliation, and exception-handling procedures • Validate post-go-live billing, accounts payable, purchasing, bank-reconciliation, WIP, and close cycles • Serve as the functional support owner for operations and finance incidents and questions • Prioritize support requests and diagnose root causes across process, configuration, security, data, integrations, training, and user execution • Confirm solutions are tested, implemented, communicated, and operating successfully before closure • Analyze ticket trends, process performance, reconciliations, control exceptions, and user feedback to eliminate recurring issues and reduce manual work • Create knowledge articles, job aids, standard responses, and user guidance; monitor ticket volume, aging, service levels, recurring themes, and customer satisfaction • Identify and measure workflow automation, automated testing, exception reporting, and integration improvements • Own the functional segregation-of-duties framework for finance and operations in COINS and connected systems • Define incompatible-duty rules and design standardized roles based on job responsibilities, least privilege, and control requirements • Review access requests, role changes, transfers, and terminations for conflicts • Conduct periodic access and segregation-of-duties reviews and drive remediation • Maintain audit-ready segregation-of-duties matrices, role catalogs, access-review evidence, exceptions, and remediation status • Support SOX readiness, audits, control testing, and remediation • Develop and deliver role-based training and monitor adoption, transaction quality, process compliance, and standard-workflow usage • Work directly with Operating Companies to correct knowledge, execution, or accountability gaps while maintaining Orion standards and controls • Report to the Director of Financial Systems Optimization and collaborate with corporate and Operating Company finance teams, operations and project leaders, ERP program managers, product owners, data and integration teams, IT, Security, Internal Audit, COINS, and technology partners

🎯 Requirements

• Bachelor's degree in accounting, finance, business, operations, information systems, or a related field • Five or more years of experience supporting finance or operational processes in an ERP environment • Construction or project-based accounting experience, including job costing, work in progress, percentage-of-completion revenue recognition, retainage, committed costs, project billing, and cost-to-complete forecasting • Experience leading or materially supporting an eight-day financial close, including subledger reconciliation, WIP preparation, journal entries, financial review, and issue resolution • Strong working knowledge of general ledger, accounts payable, accounts receivable, billing, purchasing, job costing, WIP, and financial close • Experience designing or administering ERP roles, access controls, segregation-of-duties matrices, user-access reviews, or control-remediation processes • Ability to identify and remediate incompatible duties across procure-to-pay, order-to-cash, record-to-report, cash management, and system administration without disrupting operations • Experience configuring, testing, implementing, or supporting ERP business processes and translating business needs into requirements, test cases, and process documentation • Demonstrated ability to diagnose complex functional issues and drive them through verified resolution • Strong understanding of financial controls, reconciliations, approval workflows, audit trails, least privilege, and privileged access • Strong written communication, training, documentation, stakeholder-management, and cross-functional leadership skills • Preferred: CPA, CMA, CIA, CISA, MBA, or another relevant finance, audit, or controls credential • Preferred: Big Four accounting or consulting experience supporting ERP controls, segregation-of-duties design, SOX readiness, internal controls, or audit remediation • Preferred: Product Owner, Scrum Product Owner, or comparable product-management certification • Preferred: Experience with COINS or another construction-focused ERP platform • Preferred: Experience with governance, risk, and compliance tools or automated segregation-of-duties analysis • Preferred: Experience in construction, mechanical services, specialty contracting, field service, or another project-based industry • Preferred: Experience supporting multiple businesses in a decentralized or private-equity-backed organization • Preferred: Experience with ERP implementations, acquisitions, data migration, cutover, hypercare, and post-go-live stabilization • Preferred: Experience with SOX or IPO readiness, system integrations, automated workflows, data reconciliation, and exception reporting

🏖️ Benefits

• Performance-based bonus opportunity • Remote work arrangement • Required travel