Customer Success Manager

🕒 July 20

🐊 Florida – Remote

🐊 Florida – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Own customer success and satisfaction for identified accounts • Deliver customer success KPIs and program outcomes • Increase adoption and usage of the Abound PI IoT platform and associated digital tools at customer locations • Deliver planned revenue and upsell in identified accounts • Conduct weekly or biweekly customer status update meetings • Conduct Quarterly Business Reviews and drive resulting actions to closure • Prepare status reporting and generate program-level status for executive reviews • Execute and close pilot programs successfully • Create program communication plans, matrices, and standards, and ensure stakeholder communications • Identify and evaluate risks and develop risk and issue mitigation measures • Identify program change requests • Conduct pilot programs • Support sales activities as needed

🎯 Requirements

• Bachelor’s degree • 5+ years of experience in Customer Engagement & Success • 3+ years of Connected Buildings domain experience and IoT-enabled digital products • Able to travel at least 30% of the time domestically • Graduate Degree • Experience working with various Building Automation Systems • Operational and technical expertise of core system HVAC assets, BMS control systems, AHUs, RTUs, chillers, pumps, and energy management • Proven ability to manage cross-functional teams without formal authority through influence and relationships • Self-driven and willing to learn and discuss data science, AI, IoT, and analytics • Ability to understand multifaceted problems and develop solutions with the larger delivery team • Interpersonal skills for managing in a team framework • Project management skills • Strong analytics skills • Superior presentation, written, and verbal communication skills • Leadership skills to manage across functional teams

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition Assistance • Remote work arrangement