DCIM Support Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £42k - £84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Act as the subject matter expert for multiple products and services • Respond to and handle complex calls with high-profile customers • Handle complex customer matters and escalate to management when necessary • Identify training needs based on projected production processes, changes, and other factors • Gather information from customers and technical organizations, engineering, software, and product requirements to prepare training programs • Ensure implementation of training programs • Participate in a scheduled on-call rotation approximately once every two months • Support the technology foundation for the Nlyte application suite and its installation environment • Support enterprise applications, databases, onsite communications equipment, storage, related software, and data center technology and operations • Work with enterprise-wide applications integrating with Nlyte, including VCenter, HP UCMDB, and ServiceNow • Troubleshoot communication issues involving Modbus, SNMP, and BACnet protocols • Maintain support coverage from 9:00 AM to 5:00 PM UK time for clients and systems operating within the United Kingdom time zone

🎯 Requirements

• Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC • 5+ years of experience in Technology, Controls (BMS, EPMS, Automation), or DevOps • At least 1 year of experience supporting enterprise applications, databases, onsite communications equipment, storage, or data center technology and operations • Dedicated, quiet workspace • Reliable, high-speed internet connection suitable for daily remote operations • Windows System Administration skills preferred • Knowledge of Linux preferred • Experience with Web technologies such as Web Services, IIS, and XML preferred • Application System Administration preferred • Basic SQL usage, including executing scripts and viewing tables, preferred • Knowledge of system permissions preferred • Understanding of problem management, service desk operations, and change management processes • Experience troubleshooting Modbus, SNMP, and BACnet protocols • Ability to work 9:00 AM to 5:00 PM UK time • Ability to participate in an on-call rotation approximately once every two months

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Competitive total rewards package • Other benefits and well-being programs • Employee health, security, and success support