Patient Support Agent

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Doccla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $46M Series B - Doccla on 2024-09

Healthcare • SaaS • B2B

Doccla is a digital health company that builds Virtual Wards and Remote Monitoring Solutions to enable hospitals and health systems to care for patients at home. Their technology supports early discharge, acute recovery, and long-term condition management to reduce hospital pressure and improve patient outcomes. Doccla is already deployed across the UK, Ireland, France and the DACH region and is used by a majority of NHS ICBs; the company combines clinicians, engineers and designers to deliver patient‑centred remote care.

📋 Description

• Provide support and help resolve patient and clinician queries • Educate patients and clinicians on how to use Doccla services and medical devices • Communicate with clinicians and patients via phone calls and emails • Adhere to standard operating procedures and policies relating to patient safety and information governance • Securely and sensitively handle confidential patient data in a highly regulated environment • Support colleagues during challenges • Mentor and coach new team members • Share successes, challenges, and ideas to keep patients central to the business

🎯 Requirements

• Previous healthcare experience preferred but not essential • Previous experience using a CRM/ticketing system • Humble, positive, and committed attitude • Collaborative and reliable team player • Excellent verbal and written communication skills • Full-time availability, working 5 days per week including rotational evenings, weekends, and bank holidays • Access to a reliable WiFi network supporting clear video calling • Proficiency operating computer systems and related technology • Ability to learn new systems and software • Ability to work in a fast-paced and constantly changing environment • Remote training provided • Fixed-term contract for 6 months, with potential to extend • DBS check required for all roles • Must not be barred from working with children or vulnerable adults

🏖️ Benefits

• 25 days annual leave + up to 8 UK bank holidays • Option to buy or sell holidays • Flexible remote options • Remote working stipend • Employee stock options • 4% pension on full basic pay • 4x salary life insurance • Private health insurance • 4 months full pay for birthing parent • 4 weeks full pay for non-birthing parent • Phased return back to paid work • Sick pay • Free daily lunch at the London HQ • Pet-friendly office • £500 L&D budget per person • Cycle to work scheme • 24/7 GP appointments • Mental health support • Nutrition & fitness advice • Second opinions & health checks • Competitive compensation package (base + stock options) • Half-year and annual performance reviews • Opportunities for growth and leadership