Service Operations Leader

🕒 July 31

🇬🇧 United Kingdom – Remote

💵 £62.5k - £125.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead the operational and financial performance of the UK Service business, including revenue, gross margin, EBIT, cash flow, and profitability targets • Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation • Drive continuous improvement to increase operational efficiency, productivity, and profitability across field and back-office teams • Ensure consistent delivery of high-quality service operations through standardised processes and best practices • Partner with the UK Service Sales Director to accelerate service growth, increase order intake, and expand recurring revenue opportunities • Lead implementation and adoption of connected and digital service solutions • Monitor KPIs and implement corrective actions • Develop action plans to improve pricing performance, gross margins, and overall business performance • Build executive relationships with key customers and act as senior sponsor for strategic accounts • Lead, coach, and develop the Service organisation, supporting talent acquisition, succession planning, and employee development • Promote safety, ethics, compliance, and operational excellence • Ensure compliance with company policies, health and safety standards, and applicable UK legislation • Collaborate with regional and European leadership teams on strategic initiatives and continuous business improvement • Report to the UK Managing Director • Travel regularly across the UK

🎯 Requirements

• Significant leadership experience within a service, maintenance, engineering, or technical operations environment • Demonstrated success managing large operational teams within a complex, multi-site organisation • Strong commercial and financial management experience, including budgeting, forecasting, and profit and loss responsibility • Experience leading operational transformation and continuous improvement initiatives • Proven ability to develop high-performing teams through coaching, mentoring, and leadership • Excellent stakeholder management and communication skills, with the ability to influence at executive level • Strong analytical and problem-solving skills with a data-driven approach to decision making • Experience working with ERP and field service management systems such as SAP, ServiceMax, or similar platforms • Proficiency with Microsoft Office applications • Bachelor's degree in Engineering, Business Administration, or a related discipline (desirable) • Knowledge of Commercial HVAC, Residential HVAC, Building Services, or a related technical industry (desirable) • Experience leading digital service transformation and connected service solutions (desirable)

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Competitive total rewards package • Benefits and well-being programs supporting employees’ health, security, and success • Professional development opportunities • Opportunity to work with talented colleagues across Europe and around the world