Service Operations Leader

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

💵 £62.5k - £125.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead the operational and financial performance of the UK Service business, ensuring delivery of revenue, gross margin, EBIT, cash flow, and profitability targets. • Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation. • Drive continuous improvement initiatives that increase operational efficiency, productivity, and profitability across field and back-office teams. • Ensure the consistent delivery of high-quality service operations while maintaining standardised processes and best practices. • Partner closely with the UK Service Sales Director to accelerate service growth, increase order intake, and expand recurring revenue opportunities. • Lead the implementation and adoption of connected and digital service solutions to enhance customer value. • Monitor operational performance through key performance indicators and implement corrective actions where required. • Develop strategic action plans to improve pricing performance, gross margins, and overall business performance. • Build strong executive relationships with key customers, acting as a senior sponsor for strategic accounts. • Lead, coach, and develop a high-performing Service organisation, supporting talent acquisition, succession planning, and employee development. • Promote a culture of safety, ethics, compliance, and operational excellence across all Service teams. • Ensure compliance with all company policies, health and safety standards, and applicable UK legislation. • Collaborate with regional and European leadership teams to support strategic initiatives and continuous business improvement.

🎯 Requirements

• Significant leadership experience within a service, maintenance, engineering, or technical operations environment. • Demonstrated success managing large operational teams within a complex, multi-site organisation. • Strong commercial and financial management experience, including budgeting, forecasting, and profit and loss responsibility. • Experience leading operational transformation and continuous improvement initiatives. • Proven ability to develop high-performing teams through coaching, mentoring, and leadership. • Excellent stakeholder management and communication skills, with the ability to influence at executive level. • Strong analytical and problem-solving skills with a data-driven approach to decision making. • Experience working with ERP and field service management systems such as SAP, ServiceMax, or similar platforms. • Proficiency with Microsoft Office applications.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Professional development opportunities