Credit Operations Manager

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🕒 April 28

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Carwow.es

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

🏪 Marketplace

eCommerce • Marketplace • Automotive

Carwow. es is an online platform designed for buying and selling cars with ease and efficiency. It connects users with thousands of trusted dealers to obtain competitive offers without the hassle of haggling or hidden fees. Customers can quickly browse both new and used cars, and even evaluate the value of their current vehicle to facilitate a smooth selling process.

📋 Description

• Oversee the timely collection of outstanding debts and implement effective debt collection strategies. • Develop and implement new credit control processes to improve efficiency and effectiveness. • Escalate and manage relationships with debt collection agencies as required. • Manage key relationships and reporting to business units and drive accountability of escalation • Manage a team of credit controllers and be responsible for prioritization and delegation within the team (5 in Portugal and 1 in London). • Lead and grow the team to ensure coverage in German and Spanish territories. • Own the credit control function for acquired businesses and manage their integration into the Group Credit Control with stakeholders. • Own the cadence, reporting, and KPIs associated with the Credit Control function. • Investigate and resolve customer disputes and queries. • Leverage experience in start-ups and scale-ups to foster innovative approaches to credit management.

🎯 Requirements

• Experience with building processes and implementing change within a scale-up environment. • Strong management skills: experience in leading and motivating a team, fostering accountability, and ensuring alignment with business goals. • Proven experience in managing overdue accounts and reducing Days Sales Outstanding (DSO). • Agility to adapt to new business models or geographies requiring different credit control specializations. • Experience working with Netsuite, Salesforce, Excel, GoogleSheets. • Experience with international companies having operations in multiple countries. • Skilled in setting KPIs for credit control, monitoring performance, and driving continuous improvement. • Focus on streamlining processes, reducing inefficiencies, and implementing automation tools. • Proven ability to implement new processes to enhance the efficiency and effectiveness of credit control. • Experience working in start-ups and scale-ups, understanding the unique challenges and opportunities they present. • Willing to travel to our Porto office on a quarterly basis.

🏖️ Benefits

• Competitive comp package • 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! • Employee-friendly share options • Pension scheme via Royal London - up to 5% company contribution • Vitality private healthcare insurance • Life Assurance - 4x annual salary • Monthly coaching sessions with Spill - our mental wellbeing partner • Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies • Bubble childcare support and discounted nanny fees for little ones • 'Work from abroad for a month' annual scheme • Generous learning and development budget • £500 home office budget