Technical Operations Specialist

🕒 April 23

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Sokin

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51 - 200 employees

💰 Angel Round on 2021-02

Transfer, hold and exchange over 100 currencies with our multi-currency IBAN and local currency accounts – all through one single system, plugged into awesome FX rates.

📋 Description

• Manage and administer Office 365 services and related cloud productivity tools • Ensure end-user support SLAs, KPIs, and service objectives are met • Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS) • Lead vendor management and procurement processes for IT solutions and services • Develop, implement, and maintain IT policies, SOPs, and process documentation • Provide first line support for our platform alongside the global support team • Provide email security administration including encryption, spam protection, and DLP • Administer and manage Windows Defender and related endpoint protection platforms • Support global office locations with IT infrastructure and troubleshooting needs • Demonstrate security-first implementation in all technical and process decisions • Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001 • Maintain expertise in MDM solutions (e.g., Intune, ManageEngine EndpointCentral) and mobile security • Collaborate cross-functionally with Engineering, Product, and Operations teams • Support and administer identity and access management via Azure Entra ID • Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration • Ensure effective documentation using Confluence, Jira, and other internal platforms • Continuously learn and support internal platforms, tools, and technologies as needed

🎯 Requirements

• 5+ years of experience in IT support, security operations, or system administration roles • Deep understanding of IT operations and cloud infrastructure (Azure, AWS, GCP) • Hands-on experience in email security, endpoint protection, and vulnerability management • Proficiency with Microsoft 365, Azure Entra ID, and Windows/macOS administration • Experience with MDM tools like Microsoft Intune, EndpointCentral, or similar • Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001 • Strong written and verbal communication skills with a customer-first attitude • Ability to document and streamline IT policies and processes • Highly proactive with a solution-driven and security-minded approach • Team player with cross-functional collaboration skills

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities