Support Application Developer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Case IQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.

📋 Description

• Provide full-stack development using JavaScript with Node.js and Backbone.js • Modify data and update database structures for an SQL-type database • Review and complete assigned tickets while managing the feedback loop as needed • Provide technical support to customers via email and phone • Acknowledge and resolve customer requests within SLAs • Debug reported application issues and test and verify changes • Update and manage GitHub branches and changes • Use a Linux-based operating system to manage and deploy application changes via Docker • Contribute to product evolution and acquire new knowledge to improve the support offering • Maintain and promote high standards of security, confidentiality, and compliance • Complete onboarding, role-specific training, and security/compliance expectations • Handle customer requests and support workflows, document work, and escalate issues timely • Resolve common issues independently and maintain accurate case notes • Improve response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction • Strengthen support quality, efficiency, and cross-functional problem solving; help mentor junior developers and collaborate within the team

🎯 Requirements

• Graduate of a university or college computer science program • Strong basis in building web applications using JavaScript, HTML5, and CSS3 • Excellent verbal and written communication skills • Superior command of English • Eagerness to constantly learn and apply new technologies • Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, Elasticsearch, Mocha, and Git • Portfolio, demos, or published JavaScript code on GitHub are an asset • Ability to maintain security, confidentiality, and compliance when handling company systems, customer information, and internal processes

🏖️ Benefits

• Work remotely within a flexible work environment • Competitive company-paid benefits plan starting day 1 • Generous professional development budget • RRSP/ 401k matching program • Half-day Fridays in the summer