Product Manager – CRM, Salesforce

🕒 February 17

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Build strong relationships with both technical and non-technical teams such as Sales, Integrated Tech Services (ITS), Operations, Product & Purchase Management, and Finance teams to align objectives and priorities to deliver high-quality products • Comfortable speaking, presenting, and demoing capabilities at all levels of an organization up to C-suite • Define and track key performance indicators (KPI’s) to measure the success of product initiatives against business objectives • Comfortable with hypothesis-driven feature development • Develop and articulate a clear product roadmap that aligns with company objectives and market trends • Translate roadmap into actionable strategies to drive product growth and innovation • Define and maintain journey maps to understand user journeys by persona • Own and prioritize product backlog, ensuring alignment between stakeholders and technology • Conduct market research and user interviews to identify customer requirements and validate product hypotheses • Lead strategic vision for our CRM UK Implementation for release planning activities, including feature prioritization and coordination with agile teams to plan and execute Program Increments (PIs) • Create and maintain Program Increment artifacts such as feature backlogs, WSJF’s, Sprint Plans, and Release Notes • Collaborate with architects, designers, and product owners to develop innovative and scalable solutions that meet customer needs and technical requirements

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 3+ years of Product Management, Professional Services or Technology experience • Proven track record of successfully managing products from concept to launch in a fast-paced environment • Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively • Excellent communication and presentation skills, with the ability to influence cross-functional teams and senior stakeholders • Experience with Agile methodologies, including SAFe, Scrum, and Kanban • Experience with Salesforce is required • Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders • Capable of taking granular level detail and communicating information at a high level • Excellent analytical skills • Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines • Proficient in Microsoft office applications with strong experience in PowerPoint • Demonstrated ability to effectively present data to stakeholders for full scenario understanding • Track record of identifying process improvements and making appropriate recommendations • Strong negotiation skills with the ability to influence stakeholders • Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA, Lucidchart are a plus • 5+ years of Product Management, Sales, Sales Operations or Technology experience

🏖️ Benefits

• Life Assurance • Competitive Contributory Pension • Private Medical Insurance • Enhanced Maternity Pay • 25 days holiday + bank holidays • Option to buy additional holiday • Dental Insurance • Season Ticket Loan + additional perks