Sales Support – Maternity Cover

🕒 February 17

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. • Handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. • Liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers. • Quotations on both standard and non-standard products. • Placing orders via our sales tools. • Managing Outlook mailboxes, both co-worker and customer specific. • Dealing with initial customer queries or issues. • Product returns. • Product information, including manufacturer data sheets and specification checking. • Reporting, including Back Order and ad-hoc customer requirements. • Changes to products and prices within ServiceTrack catalogues. • Work with key vendors and partners as required to develop opportunities and relationships in existing clients. • Liaise with internal departments, including Customer Services, Credit and Purchasing. • Develop and maintain portfolio product knowledge as defined by the Account Director. • Understand vendor promotions and special bid processes. • Understand deal registration process. • Assist with holiday cover and training of co-workers.

🎯 Requirements

• PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas • Understanding the importance of accurate reporting • Understanding of the IT industry sales channel • Strong analytical, and problem-solving skills • Use of internal tools for account management and order processing (Microsoft Navision, CRM) • Experience working in a commercial environment preferred • Previous administration experience in a similar role preferred • Industry product and service knowledge preferred

🏖️ Benefits

• Life Assurance • Competitive Contributory Pension • Private Medical Insurance • Enhanced Maternity Pay • 25 days holiday + bank holidays • Option to buy additional holiday • Dental Insurance • Season Ticket Loan + additional perks