Service Transformation and Improvement Manager

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🔥 1 hour ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👔 Manager

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Manage Services Transformation Roadmap - a prioritised view of change initiatives aligned to strategic outcomes, including measures of progress and benefit. • Deliver delivered improvements across systems, processes, and ways of working, with measurable outcomes. • Drive digital transformation initiatives, including automation, AI adoption, and self-service platform improvements. • Own and maintain the CSI register, running regular service reviews to identify, prioritise, and progress improvement opportunities through to realised benefit. • Lead change management activity including stakeholder engagement, internal communications, and operational readiness for major programmes.

🎯 Requirements

• Proven experience leading business change / transformation and operational improvement initiatives across complex organisations. • Strong stakeholder engagement skills across multiple functions and seniority levels, including senior leadership. • Demonstrable experience designing and documenting end-to-end processes and governance frameworks. • Strong reporting and insight capability – able to provide clear progress updates, outcomes, and governance reporting. • Experience establishing and running a Continual Service Improvement (CSI) approach, including maintaining a CSI register and delivering Service Improvement Plans (SIPs). • Strong service-measurement and analytical skills – able to define baselines, KPIs, and CSFs and use performance data to drive and evidence improvement.

🏖️ Benefits

• CDW is committed to being an AI-fluent organization • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities