Customer Engagement Representative

🕒 September 3

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Partner with the Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts • Answer incoming calls, take sales orders, and handle customer service issues • Initiate proactive calls to established accounts to grow sales revenue and develop customer loyalty • Assist accounts in researching and purchasing stocked and non-stocked items from Animal Health and manufacturer partners • Deliver excellent customer service and follow through with accounts • Assist accounts with questions, concerns, and returns of incorrect or damaged merchandise • Attend weekly sales meetings to stay informed about products, industry changes, and Animal Health changes • Process orders for the assigned territory • Monitor backorder status for accounts • Gather and share information regarding assigned territory or accounts with the Territory Manager partner • Contact accounts regarding specials, programs, and relevant industry information • Support general queue sales calls • Travel requirements are minimal

🎯 Requirements

• Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred • 3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred • Knowledge and proficiency in explaining, selling, and administering products • Effective verbal and nonverbal communication skills • Customer-oriented approach and ability to identify and respond to customer needs • Ability to respond quickly to changes in day-to-day operations • Ability to develop objectives, action plans, priorities, checkpoints, and performance indicators • Ability to pursue commitments and action plans until objectives are achieved • 8am–5pm CST availability

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process