Customer Success Manager

🕒 September 3

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOPHiA GENETICS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

SOPHiA GENETICS is a leading cloud-native healthcare technology company specializing in data-driven medicine. Their SOPHiA DDM™ Platform integrates multimodal healthcare-omics data, utilizing machine learning to produce actionable insights aimed at improving patient outcomes. The platform is designed for various applications, including oncology, rare and inherited diseases, cardiology, metabolism, and neurology. SOPHiA GENETICS helps healthcare institutions analyze and share digital health data, creating a global network to advance precision medicine. They also offer clinical solutions and products for research use and diagnostics, contributing to advancements in areas like oncology and rare diseases.

📋 Description

• Own and develop customer relationships across the Western United States • Expand and saturate existing business • Identify opportunities to increase usage and introduce additional applications within customer accounts • Build trusted, proactive customer relationships and connect customer needs to relevant opportunities • Develop stakeholder and opportunity maps within complex hospital, laboratory, and healthcare environments • Partner with sales colleagues through customer meetings and field ride-alongs • Provide account support while shifting emphasis from reactive account management toward strategic growth • Work from a home office or travel across the territory for customer meetings, conferences, and events • Travel approximately 30–40% across the territory

🎯 Requirements

• Around 5 years of experience in customer success, account management, commercial account development, or a closely related role • Experience within health technology, laboratories, hospitals, medical devices, life sciences, or a comparable scientific or healthcare environment • Track record of proactively developing customer relationships and identifying opportunities to expand adoption, usage, or solutions within existing accounts • Experience navigating complex stakeholder groups within hospitals, laboratories, or similar customer environments • Experience partnering with sales teams to develop accounts and support commercial growth

🏖️ Benefits

• Comprehensive benefits package, varying internationally in line with local standards and laws • Purpose-driven work focused on improving outcomes for cancer and rare disease patients • Direct input into SOPHiA GENETICS’ mission and work with the cloud-native AI-powered SOPHiA DDM Platform