Field Services Manager

🔥 4 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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char.gy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚡ Energy

☁️ SaaS

Transportation • Energy • SaaS

char. gy is a company focused on providing convenient, reliable, and affordable public charging infrastructure for electric vehicles (EVs) across the UK. With over 3,600 charge points, they are dedicated to making EV charging accessible for everyone, especially for households without home charging options. char. gy partners with local governments to deliver sustainable charging solutions and is recognized for its commitment to environmental, social, and governance (ESG) standards, having been certified as a B Corporation. Their ongoing expansion aims to support a cleaner, greener future by facilitating the transition to electric mobility.

📋 Description

• Manage and mentor field service technicians and external subcontractors operating across diverse commercial and public charging networks. • Act as the primary point of contact for complex electrical, mechanical, and software-related fault-finding on AC, Rapid DC, and Ultra-Fast HPC units. • Oversee Routine Planned Preventative Maintenance (PPM) and reactive repairs to maximize charger uptime and grid reliability. • Build and monitor operational KPIs, Service Level Agreements (SLAs), and reporting standards. • Ensure all field activities rigidly comply with BS7671 (IET Wiring Regulations) and overarching Health & Safety protocols. • health and safety on site is critical and the inspections are to ensure that operatives are adhering to H&S requirements including carrying out Quality of Work, Health and Safety & Behavioural Audits. • maintaining strong relationships with Supplier Project Managers, Project Engineers, Site Managers and installation teams.

🎯 Requirements

• Electrical Certification: NVQ Level 3 or equivalent in Electrical or Electro-Technical Engineering, along with the BS7671 18th Edition. • Proven experience in EV infrastructure, power electronics, or a commercial electro-technical field. • Inspection and testing 2391-52 • Previous experience leading field teams, scheduling, and enforcing site compliance. • High-level diagnostic capability using multimeters and diagnostic software for firmware updates and testing. • A valid UK driving license and comfort with regional or national field travel. • Has a track record of working on projects that include the delivery of civils and electrical installations. • A willing communicator using appropriate written and verbal communications to a varied audience across all Delivery stakeholders especially supplier field installation and engineering teams.

🏖️ Benefits

• 25 days off to go on holiday and recharge your batteries! • Celebrate having a child with enhanced maternity, paternity and adoption leave packages. • We cover your premium for a fully comprehensive private medical insurance with AXA Health. • We cover your premium for a fully comprehensive private level 2 dental insurance with AXA Health. • We offer season ticket loan via our portal “Let’s Commute” to help employees to spread the cost of their travel ticket through monthly deductions from their salaries. • We understand that life can sometimes throw unexpected challenges in your way and if our employees are unable to work for an extended period. Unum covers 75% of your salary for up to three years and to a maximum of £120,000. • 10 personal fulfilment days to mix and match between having a "Life Admin", "Emergency", "Birthday Off" or "Personal Development". • We provide you with Life Assurance benefit at 4 times your salary! • Call our employee assistance programme when you need someone to talk to via UNUM.