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Data Scientist

đŸ”„ 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

🇬🇧 UK Skilled Worker Visa Sponsor

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Chattermill

51 - 200 employees

Founded 2015

đŸ€– Artificial Intelligence

☁ SaaS

đŸ€ B2B

💰 $26M Series B - Chattermill on 2022-12

Artificial Intelligence ‱ SaaS ‱ B2B

Chattermill is a customer experience (CX) intelligence platform that unifies feedback from surveys, reviews, support tickets, social, and voice calls and applies AI to surface prioritized, evidence-backed insights. Its AI-powered analytics automatically tags, clusters and summarizes unstructured feedback so CX, Product and Support teams can diagnose root causes, prioritize fixes, and measure impact on metrics like NPS and CSAT. The platform is delivered as a cloud SaaS product for customer-centric teams and enterprises.

📋 Description

‱ Train, evaluate, and iterate on machine learning models for customer feedback tasks ‱ Contribute to custom fine-tuning pipelines and run rigorously documented experiments ‱ Build and maintain LLM-powered features, including retrieval pipelines, reranking systems, and insight generation ‱ Contribute to evaluation frameworks by building test sets, defining metrics, and assessing model quality ‱ Work on semantic search and retrieval using embedding-based and other approaches ‱ Write clean, well-tested code ‱ Collaborate with Engineering on model integration, data pipelines, and monitoring ‱ Translate business and product requirements into practical ML experiments and solutions ‱ Follow relevant research and bring useful ideas into team discussions and experiments

🎯 Requirements

‱ Solid working knowledge of transformer architectures and their application to NLP tasks ‱ Proficiency in PyTorch, including training loops and standard model fine-tuning workflows ‱ Experience with real-world text data across classification, extraction, embeddings, or search at meaningful scale ‱ Exposure to instruction fine-tuning or model serving ‱ Grounding in classical machine learning and statistics ‱ Familiarity with GenAI and agentic patterns ‱ Clear communication skills and ability to explain technical work across functions ‱ Curiosity about AI and experimentation mindset ‱ Strong ownership instincts ‱ Role based in the UK ‱ MSc in Computer Science, Machine Learning, AI, Data Science, Computational Linguistics, or a closely related STEM field is listed as a bonus

đŸ–ïž Benefits

‱ Opportunity to join the company equity scheme ‱ Flexible working in a choice-first environment ‱ Work-from-home allowance ‱ 25 days holiday plus local bank holidays ‱ Extra day off for each year of service ‱ Birthday off ‱ Annual learning and development budget ‱ Equity options ‱ Monthly health and wellbeing budget ‱ Optional private healthcare plan ‱ Life assurance and income protection (location dependent) ‱ Employee Assistance Programme (location dependent) ‱ Enhanced family leave, fertility leave, and neonatal leave (location dependent) ‱ London dog-friendly office with classes, events, and rooftop terrace

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