Customer Success Manager

Job not on LinkedIn

🕒 August 29

🇩🇪 Germany – Remote

💵 €65k - €75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Citrine Informatics

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

🍽️ Food & Beverage

💰 $12.6M Venture Round on 2022-11

Consulting • Manufacturing • Food & Beverage

Citrine Informatics is an enterprise SaaS platform company that leverages generative artificial intelligence (AI) and materials science to help customers improve materials and chemicals development. By using its AI platform, Citrine enables companies to conduct virtual experiments, optimize product development, and enhance production and sales across various industries such as specialty chemicals, batteries, metals and alloys, and more. Citrine Informatics focuses on helping businesses develop better products faster, adapt to changing regulations, and achieve greater efficiency through the use of machine learning and materials informatics.

📋 Description

• Manage the customer-facing experience from contract kickoff through renewal or upsell • Plan, document, and track value provided by the Citrine Platform to assigned customers • Collaborate with internal teams to build best-in-class customer experience and satisfaction • Oversee customer interactions and communications, ensuring delivery against project milestones • Advance customer value realization, satisfaction, and platform engagement • Identify risks threatening platform adoption, satisfaction, or renewal and execute mitigation plans • Build trust-based relationships with customers from junior-level contacts through executives • Gather customer feedback and ensure customer value alignment • Structure, develop, and present business analyses highlighting Citrine’s value propositions • Educate customers on updated features, capabilities, and new product offerings • Liaise between product management and customers regarding feature collaboration and the Citrine Platform roadmap • Identify and leverage company-wide resources to address customer satisfaction, growth, renewal, risks, and opportunities • Collaborate daily with materials informatics engineers and sales representatives supporting assigned customers

🎯 Requirements

• 5+ years of customer success enterprise SaaS experience, or other highly related experience • Undergraduate degree, or equivalent experience, in a scientific or technical field such as statistics or computer science • Superb communication and presentation skills • Demonstrated experience presenting to senior executives and transitioning between conversations with executives, technical leadership, and scientists in German and English • Demonstrated experience building trust-based relationships with clients/customers to advance strategic goals • Demonstrated experience managing complex, technical projects and teams to outstanding results • Ability to develop and drive a high-level strategic engagement roadmap • Ability to generalize lessons from individual situations and establish best practices • Ability to structure and execute business analyses to support customer value • Deep understanding of AI-based SaaS/PaaS business models • Ability to travel to customer sites approximately 30–50% • Located and authorized to work in Germany

🏖️ Benefits

• Variable compensation up to 10% of annual base salary • Fully remote work option • Accommodations during the interview process for qualified persons with disabilities • Inclusive work environment and commitment to equal opportunity • Potential use of AI-enabled tools supporting the hiring process • Potential interview recording with candidate consent, where legally permitted

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