Energy Efficiency Customer Support Specialist

🕒 2 days ago

🏈 Alabama, Kentucky, +2 more states – Remote

🏈 Alabama – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2013-06

Consulting • Healthcare • Logistics

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Handle inbound contact center interactions with utility customers focused on energy efficiency • Provide customer service across multiple programs and platforms • Schedule visits and enroll customers in programs • Educate customers about program offerings • Provide technical support, online support, and status updates • Handle chat/email interactions for applicable programs • Navigate scripts, talking points, and usage guides • Monitor personal performance data and progress in real time

🎯 Requirements

• High School Diploma or GED (required) • Minimum of 6 months of previous experience within a customer-facing environment required • Call Center experience in an inbound/outbound sales environment preferred • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment while navigating multiple platforms simultaneously • Experience handling inbound or outbound voice calls • Ability to expertly navigate a script • Ability to support customers and technical inquiries • Comfort with a committed schedule with set lunches and breaks • Appreciation for goals and performance metrics • Sales-oriented with a focus on customer service satisfaction • Ability to work remotely from one of the posted locations: Alabama, South Carolina, Louisiana, Kentucky, or Arkansas • Internet speed meeting minimum standards: 10 Mbps upload, 20 Mbps download, and 99% latency • Ability to hardwire internet directly to the router • Dedicated home office space free of personal disruptions • Two power connections • Must be authorized to work in the country where the position is located without employer sponsorship or support • Successful hires must pass pre-employment checks

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Company-paid health care concierge service • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program • Access to on-demand training courses to advance further in your career • Laptop, software, and all necessary equipment • $65 / month internet stipend