Customer Solutions Engineer

🕒 September 2

🇪🇸 Spain – Remote

💵 €27k - €35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Landbot

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 $8M Series A on 2021-01

Consulting • Marketing • Artificial Intelligence

Landbot is a platform that enables users to create and manage chatbot experiences for their businesses. It offers resources like the Landbot Academy for learning, a community for discussion and feedback, and various tools and updates to enhance chatbot capabilities. Landbot also provides a knowledge base for troubleshooting and a product roadmap for users to stay informed about new updates. The company facilitates the creation of automated conversation flows to improve customer engagement and operational efficiency.

📋 Description

• Resolve complex customer inquiries through chat, email, and video calls • Troubleshoot technical issues across APIs, custom embeds, integrations, and product configuration • Report software bugs and identify trends in customer issues • Conduct technical discovery sessions during evaluations, proof-of-concepts, and projects • Validate technical feasibility and customer project requirements • Scope customer projects and estimate effort for end-to-end solutions • Build, maintain, and support custom solutions using JavaScript, APIs, and external platforms including Cloudflare, Pipedream, and n8n • Create and maintain technical documentation • Build internal tools and automations with analytics and reporting • Collaborate with Sales and Customer Success and support pre-sales efforts • Support marketing and community efforts with technical content and use-case demonstrations

🎯 Requirements

• 3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role • Strong experience guiding enterprise customers through complex software decisions • Strong technical grounding in SaaS, APIs, and enterprise integrations • Hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows • Working knowledge of HTML, CSS, and JavaScript • Experience with dashboards, internal tools, and process documentation • Comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment • Excellent written and verbal communication skills • Fluent in English and Spanish • Eligibility to work in Spain

🏖️ Benefits

• Remote & Hybrid culture • Flexible working schedule • Open vacation policy and flexible holidays • Training budget • Ticket transport • 26 days of paid vacation (23 regular days + December 24th & 31st) + one day for your birthday • English & Spanish lessons • Flex compensation with Cobee (by Pluxee) • Referral bonus