Customer Success Manager

🔥 17 minutes ago

🌐 United Kingdom, France – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Manage a book of global, complex customers using Conga’s revenue operations solutions • Perform detailed customer adoption analysis • Engage customers in joint planning to increase adoption • Lead value realization activities, including customer stakeholder alignment and roadmap reviews • Ensure Conga solutions continue to be iterated on and improved in customer environments • Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently through internal Conga partners • Act as a facilitator, coach, consultant, and trusted customer advisor • Drive adoption of Conga products • Identify expansion opportunities • Own mitigation of customer risk using cross-functional teams • Improve customer health and sentiment • Ensure successful and growing renewals • Collaborate with sales, marketing, product, support, and other cross-functional teams • Present customer needs to day-to-day contacts and executives • Track customer goals, navigate challenges, and strategize future-state plans

🎯 Requirements

• 3–5 years of experience in a customer success role • Proven track record managing and growing customer relationships in large enterprise or strategic accounts across EMEA, including Germany • Demonstrated ability to drive customer satisfaction, retention, and expansion • Strong project management or consulting experience • Strong technical background and acumen • In-depth knowledge and experience with revenue management and/or contract management software solutions, commercial functions, and processes • Ability to demonstrate software and provide best practices for optimized software use • Proficiency analyzing complex data sets, identifying patterns, and deriving actionable insights • Excellent verbal and written communication skills • Strong interpersonal skills • Experience collaborating with cross-functional teams • Willingness to mentor and guide junior customer success managers • Strong problem-solving skills and proactive mindset • Understanding of business strategy, revenue models, KPIs, and financial metrics • Native/C2-level German and English • Prior CLM, CPQ, or pricing software experience highly desirable • Experience in Healthcare, Financial Services, Technology, or a closely related field advantageous • Revenue lifecycle-specific training can demonstrate relevant expertise • SaaS product experience and product certifications preferred

🏖️ Benefits

• Individual and team development opportunities • Equal employment opportunities • Reasonable accommodation for candidates with disabilities • Confidential handling of applicant information • Remote work arrangement