Strategic Customer Success Manager

🕒 October 30

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Connecteam

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

👥 HR Tech

⚡ Productivity

B2B • HR Tech • Productivity

Connecteam is a workforce management platform designed to streamline daily operations for businesses. It offers features like time tracking, scheduling, task management, and employee communication, all in one app, making it easier for teams to stay connected and engaged, particularly in industries with deskless employees. Connecteam supports HR functions such as onboarding, training, and compliance, helping companies manage their workforce effectively and boost productivity.

📋 Description

• Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth • Build and nurture relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy • Partner with customers to solve critical business challenges, implement best practices, and maximize platform value • Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells • Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement • Partner with Marketing to develop case studies and promote customer success stories • Act as the primary escalation point and work cross-functionally to resolve complex challenges • Stay current on industry trends, competitors, and workforce management best practices as a subject matter expert

🎯 Requirements

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role • Experience managing Enterprise/Strategic accounts with ACV of $100K+ • Proven ability to engage with and influence senior executives (VP, C-Level) • Track record of driving expansion within a customer portfolio • Expertise in digital transformation, change management, and complex adoption strategies • Excellent verbal and written communication skills, including executive presentations • Analytical mindset with experience leveraging customer data for decision-making • Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently • Experience collaborating with global teams across different time zones • Must be based in the United States • Comfortable working across multiple time zones • Occasional travel may be required for onsite customer visits, executive business reviews, and industry events

🏖️ Benefits

• Medical, dental, vision insurance • Paid time off for vacation, sick days, holidays • 401(k) • Employee training and development • Weekly happy hours • Holiday parties • Supportive and encouraging work environment

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